Although verbal communication has to some extent been bypassed with the prolific use of instant messaging systems, we think every business should have a great phone system installed. Why? Because there are some functions and tasks which need this kind of real life connection. Here at CTRL IT we specialise in Cisco phone systems and have experience installing them in both large and small business settings. But what is a Cisco phone system and why should you invest in one?
Cisco is one of the biggest software developers in the world. This multinational company dominates the field when it comes to networking, hardware and telecommunications. One of their most popular products is their phone system. Available in a range of editions, the Cisco phone system can be tailored for any business size and need. Whether you’re a small business with a few employees or a large collaborative company, Cisco has the tools to deliver first-rate verbal communication software. The most basic package includes the phone system, mobility, messaging, routing, and security, all contained within a single server. Larger companies may also be interested in a phone system which offers a contact centre, conferencing, and even video capabilities. Whatever level of communication you desire, there will be a Cisco phone system to meet your needs and budget.
So what benefits will your new Cisco phone system bring to your company? The Cisco website cites the following attributes:
• Enhanced customer service – a quicker and more efficient way to respond to customer feedback
• Greater flexibility and mobility – allows you to switch between calls, chat sessions and conferencing because all devices are linked
• Transform your office space – utilise modern features such as video-enabled group workspaces and hot-desking systems in large buildings
• Reduce phone system costs – cheaper long distance-calls and lower maintenance and support costs
Remember, customers like to do business with real people. Although email and instant messages are convenient, they cannot replace the ability to communicate verbally with someone.
If you’re interested in investing in a Cisco phone system contact CTRL IT today and arrange a consultation. Our experienced engineers will be happy to meet with you and discuss the level of verbal communication capabilities your company needs before recommending a specific phone system for you. Our service includes the complete installation of your new system as well as running workshops with you and your staff to ensure everyone understands how to use the new system and is able to make the most of every feature available.